Terms of Sale
Delivery of Courseware
Mostly, prices shown are in GBP (£)
or USD ($), but orders for courseware are accepted in
STANDARD Licence Terms.
For courseware supplied to IT Trainers and IT Training
Accuracy and Quality. Terms of sale.
We aim to provide affordable, error
free courseware. Our prices are very low and we are very flexible
on licensing conditions. For example, we do not even ask you to
retain our copyright details in the courseware. You can brand it as
yours. In return, please help us to maintain our position as a low
priced supplier of good quality courseware by abiding by the
following terms and conditions which apply to all sales:
constantly striving to improve our courseware with updates and,
where necessary, corrections. We ask our customers to bear in mind
that we produce IT training courseware, not reference manuals.
Also, we ask our customers to bear in mind that our courseware is
fully editable. Errors may occur in places in our massive
range of IT courseware. If the error is minor, like a typo, you can
correct it in the course manual, but please do tell us so that we
may correct our copy too for our existing and future customers. If
you find a technical error or exercise data file error, we pledge
to correct the error as quickly as possible after you notify us and
then return the corrected version to you, free of charge.
Control / Terms of Sale / After Sales Service and Support
Our Entire Library package contains some 15,000 files. Our
'IT Training Toolkit' package contains some 3000 files. It is guaranteed
that there will be some typos in such a large number of files. But
they have all been proof read at least once each and passed our
quality control. Also, all our courses are used worldwide in
classrooms and training centres every day. We try to produce
perfect course manuals that are totally acceptable in English,
American, Canadian and ‘International’ English and we usually
by card and remote payments policy:
We do not store credit card details nor do we share
customer details with any 3rd parties.
Payment Flow and Delivery Policy –
goods are supplied by download or on DVD. Please
look at the product or product package you are
purchasing and check whether supply is by download
or delivery on DVD. For DVD order fulfilment, the
order will be sent by UK Royal Mail or International
payment for digital products, download instructions
will be sent as soon as possible after payment
notification is received. This is normally within 2
hours. However, due to international time
differences and orders outside of regular working
days, download instructions may take up to 12 hours
to be sent. If your order is urgent and immediate
delivery critical, please use the phone numbers on
our contact page or
to advise us and we guarantee to fulfil without
Please be aware that what you are purchasing is a licence to
use the courseware. If you lose the courseware that is no problem,
you are entitled to receive another copy because you still own your
courseware licence. But the way you use the courseware and the
restrictions regarding refunds apply on a licence basis. For a full
copy of our terms and conditions, please ask.
Refunds will be
given at the discretion of the management. However, once courseware
has been used, read and/or downloaded we are unable to give a refund due to our basic
licensing rules. By ‘used’ we mean the following – opening the
courseware in editable format, copying the courseware onto other
media (drives, CDs), printing the courseware. Where customers
download courseware, receive it in emails, or run a CD that
customer care statement
We like to keep customers happy. Where there is a problem,
please do alert us immediately and we will try to rectify and/or
compensate as quickly and comprehensively as possible.
If there is a
problem in a course manual or a typo or any other error, please
tell us and we will rectify it as quickly as we can. It is in our
interest to constantly strive for perfection in our courseware.
Courseware Satisfaction Pledge
If you purchase a course from us
and you are not totally happy with all its content for any reason,
we will offer you any other additional course from our available
courses list free of charge. Where customers purchase multiples
this offer is multiplied appropriately.
To all our valued customers, we
emphasise that what you purchase from us is a licence to use our
courseware. If you lose any courseware we send to you or it becomes
corrupted or attacked by viruses in your systems, simply ask us to
send it again. This is free where we can email the courseware to
you but if it has to be sent on CD we make a charge of 10 GBP for
each CD we send to cover media supply and postage and packing.
In our despatch, to the best of
our knowledge, courseware is sent out error and virus free and in a
usable format. If you do not receive the courseware you purchased a
licence to use, please notify us as soon as possible for resending.